Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Harriet Vandestouwe

Harriet Vandestouwe

August 19, 2025

5  out of  5
rating by Harriet Vandestouwe
"Sojourner Hardy always goes above and beyond when working with her or needing help answering questions. Very happy with her and the Charleen Johnson St Farm agency."
We responded:
"Thank Harriet for your 5-star review! We’re thrilled to know you had a positive experience with Sojourner and our office; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Bruce Haley

Bruce Haley

August 14, 2025

5  out of  5
rating by Bruce Haley
"Kim was very informative and helpful in selecting the right policy for my needs"
We responded:
"Bruce, thank you for your 5-star review! We are happy to hear you had a great experience with Kimberly. My team and I are happy to be your good neighbor!"
Profile photo of Tracy Thomas

Tracy Thomas

August 11, 2025

5  out of  5
rating by Tracy Thomas
"Kimberly with State Farm is the best! She is very helpful, knowledgeable and has a great personality!"
We responded:
"Tracy, thank you for taking the time out of your day to give our office a 5-star review! We’re thrilled to know you had a positive experience with Kimberly! We look forward to continuing to support your insurance needs."
Profile photo of Sharon Coolbrith

Sharon Coolbrith

August 4, 2025

5  out of  5
rating by Sharon Coolbrith
"Kim was excellent! She explains everything very clearly and concise."
We responded:
"Sharon, thank you for your 5-star review! Kim is great at explaining insurance policies. Thank you for your business and we are happy to be your good neighbor!"
Profile photo of curtis jacobites

curtis jacobites

August 1, 2025

5  out of  5
rating by curtis jacobites
"Once again Sojourner came through. Always thorough, pleasant and concise. This time she helped me get through some car insurance issues and helped me research my roof concerns. Above and beyond."
We responded:
"Curtis, thank you for the 5-star review. Glad to hear that Sojourner continues to come through for our clients. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Lisa Mccullough

Lisa Mccullough

July 24, 2025

5  out of  5
rating by Lisa Mccullough
"I had a FABULOUS interaction with Kim Peebles!! Had to make multiple changes on my policy. She was patient and VERY helpful...AND EVEN SAVED ME MONEY!!! LOVE THIS OFFICE...AND KIM"
We responded:
"Lisa, thank you for the 5-star review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jennifer St. John

Jennifer St. John

July 22, 2025

5  out of  5
rating by Jennifer St. John
"I live out of state and needed to get a renter’s insurance policy for my college aged daughter. Sojourner Hardy was a pleasure to work with! She was extremely helpful and responsive. Great experience overall - highly recommend!"
We responded:
"Jennifer, we’re thankful for your feedback! It’s our pleasure to assist you with your daughter's insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Brody Awalt

Brody Awalt

July 20, 2025

5  out of  5
rating by Brody Awalt
"From my mom, Mary: We can’t say enough about how incredible Jill has been throughout our process and over the past seven years. She went above and beyond to help us get approved—navigating every hurdle with professionalism, warmth, and unwavering dedication. Jill was not only knowledgeable and responsive, but truly cared about our situation and made us feel like a priority every step of the way. Thanks to her persistence and support, what felt overwhelming at first became smooth and stress-free. If you’re looking for someone who will truly advocate for you and make sure things get done right, Jill is your person. She’s a rockstar, and we are beyond grateful! Thank you, Jill!"
We responded:
"Mary, Thank you for your 5-star review! We are happy Jill was able to help you with all of your insurance needs and do it with the professionalism we all strive for. We look forward to continuing to support your insurance needs."
Profile photo of Elizabeth Knight

Elizabeth Knight

July 18, 2025

5  out of  5
rating by Elizabeth Knight
"Kim is amazing! She's so helpful and able to help make things happen! Instead of being frustrated and having to make a ton of phone calls and wait a few weeks to get my windshield fixed, Kim stepped up and helped after one phone call. It's nice to know when you need something you can rely on State farm for the help and support you need."
We responded:
"We’re thankful for your feedback Elizabeth. Kim is always going the extra mile to make sure the windshield claims process is seamless for our clients. We are happy to hear you had a great experience. If there is anything else we can do to help, please let us know!"
Profile photo of James Alford

James Alford

July 16, 2025

5  out of  5
rating by James Alford
"Kimberly Peebles has done a tremendous job in helping with all my insurance needs. It has been a wonderful and easy experience every time . Great Agency!"
We responded:
"James, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Linda Cloutier

Linda Cloutier

July 11, 2025

5  out of  5
rating by Linda Cloutier
"Kim helped me today, she’s awesome"
We responded:
"Linda, thank you for the 5-Star review. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kevin Young

Kevin Young

July 10, 2025

5  out of  5
rating by Kevin Young
"Have you ever been in this situation?: your mortgage company’s escrow department took forever to mail out the insurance payment and now the insurance company wants to terminate your policy. Nerve-wracking is an understatement here. Thanks goodness that Kim from Charleen Johnson-State Farm has my back. Good work Kim!"
We responded:
"Kevin, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of N O

N O

July 9, 2025

5  out of  5
rating by N O
"I received exceptional assistance from Kimberly, she was very knowledgeable in all questions asked. I look forward to Kim being there for me in all future policy questions. Thank you Kim"
We responded:
"Thank you for leaving our office a 5-star review. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Donnie Ann Helms

Donnie Ann Helms

July 8, 2025

5  out of  5
rating by Donnie Ann Helms
"Kimberly was fantastic, she didn't just help me get a great policy but made sure I understood it as well. It's great to have someone local that I can see eye to eye for any questions I may have. Kimberly was very friendly and made me feel so much better than when I came into her office, thank you Kimberly and keep doing a wonderful job."
We responded:
"Donnie Ann, we appreciate your 5-star review! We are delighted to know you had a great experience with Kimberly and our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of G Belli

G Belli

July 7, 2025

5  out of  5
rating by G Belli
"Sojourner is not only very professional, she also goes the extra mile to find the right product for your needs. She not only serves us personally, but for our family business, Pizza 501. I feel very confident when recommending her to other people. She is a pleasure to work with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sojourner; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Pat Nacheber

Pat Nacheber

July 1, 2025

5  out of  5
rating by Pat Nacheber
"I love working with sojourner hardy, she never disappoints! Everything I need is always accomplished promptly and she truly is a pleasure to chat with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our office and Sojourner in particular. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Jay Alford

Jay Alford

July 1, 2025

5  out of  5
rating by Jay Alford
"Miss Kim is the best! She always helps me out with my vehicle! Always is the most friendly person! Don’t go anywhere else! Best girl in the area!"
We responded:
"Jay, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Petri dish

Petri dish

June 19, 2025

5  out of  5
rating by Petri dish
"Kim is an incredible agent! She was super helpful in assisting me with my life insurance policy, and unbelievably friendly and easy to talk with. I wouldn't want anyone else in my corner when it comes to handling my insurance needs. Thanks Kim you're the best!"
We responded:
"Thank you for taking the time to write a 5-star review. We’re thankful for your feedback and praise of Kim. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Amy Radach

Amy Radach

June 19, 2025

5  out of  5
rating by Amy Radach
"I cannot say enough about Jill. She worked with us in MD and I was ecstatic to find out she was with an agent in SC when we moved down here. There was no question what agent we would go with after our move just to work with Jill again! I wish we could take her with us for this move! She's been with us through car accidents, moves, new drivers, and many more life events. Charleen's office is about 2 hours away from where we live but that didn't matter to us if it meant we could work with Jill again! She knows her stuff and will forever be my go-to person. We will truly miss you Jill and if you ever come our way, be sure to hit me up because I will changes agents for you in a heartbeat!!!!!!"
We responded:
"Amy, we appreciate your 5-star review! We are grateful you were able to re-connect with Jill and chose our office for your insurance needs. We know she will continue to provide you the best service that you deserve, even if you are two hours away! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Jeff DeLong

Jeff DeLong

May 23, 2025

5  out of  5
rating by Jeff DeLong
"I don't normally leave reviews. But I felt I needed to. I've been with State Farm for decades now, so when I moved to Myrtle, it was easy just to move to another State Farm agency - but I researched my options and chose this one. The main reason is the staff of the agency - as they're the ones I deal with regularly when I need a quote, or a change to a policy, or a question. Kimberly Peebles is a highlight of this agency, and I fully recommend her to anyone looking for a responsive agent. Many times when I'm needing something, it's after hours -- But I can send her an email and I'll have a response when I get up already waiting for me in my inbox. She's friendly, professional, and is knowledgeable -- and keeps your needs in mind when she's working for you. I've had the opportunity to change to a different insurance company -- as I'm getting older and have more options -- but I've stayed with State Farm because of Ms. Peebles. I can't think of a higher review than that."
We responded:
"Jeff, thank you so much for taking the time to give our office a 5-star review and highlighting Kimberly's hard work. We strive to be the best in assisting with our client's insurance needs and making everyone's experience as great as yours. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Kyrstin Jordan

Kyrstin Jordan

May 23, 2025

5  out of  5
rating by Kyrstin Jordan
"Ms Kim is hands down the best around! She is always so helpful and goes above and beyond to make sure you’re taken care of. There is no one I’d rather work with! Thank you for everything!!!"
We responded:
"Thank you for your 5-star review Kyrstin! My State Farm team and I are happy to be your good neighbor! If there is anything else we can do to help, please let us know!"
Profile photo of Susan

Susan

May 22, 2025

5  out of  5
rating by Susan
"Recently switching to Charleen Johnson State Farm insurance agency proved to be a positive move. The customer service is excellent! Our agent/person is Kimberly Peebles, she is always responsive, helpful, and provides clear and straightforward explanations. With so many things being so complicated today, we have found someone who has worked out the best deal for our needs without stress. Highly recommended!"
We responded:
"Thank you for the 5-star review Susan! We are happy to you made the switch to our office. Kimberly is great with explaining things in detail and taking the stress out of the process. Thank you for your business! If there is anything else we can do to help, please let us know!"
Profile photo of Russell Jacobites

Russell Jacobites

May 21, 2025

5  out of  5
rating by Russell Jacobites
"Sojourner and Jill are out of this world when it comes to the service they provide. Nowadays, it seems difficult to get in contact with who you need to, when you need to, especially in the insurance world. For years now, this office has handled all of my insurance needs, and are a true rarity in the field. Thank you for continuously going over and above for me and my family!!"
We responded:
"Russell, thank you for taking the time to share your thoughts and the 5-star review! We are happy to know that Sojourner and Jill continue to give our clients the best customer service that you and your family deserve. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Beth Fultineer

Beth Fultineer

May 12, 2025

5  out of  5
rating by Beth Fultineer
"I have used charleens office for years. Everyone is friendly and professional. Kim is the best! Love her and she looks after me like family."
We responded:
"Thank you for the 5-star review Beth! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and happy Kim is on our team to give you the service you deserve. If there is anything else we can do to help, please let us know!"
Profile photo of Tylar Miller

Tylar Miller

May 9, 2025

5  out of  5
rating by Tylar Miller
"State Farm was there, like a good neighbor. We unfortunately had to open 2 claims with them in 2 weeks due to no fault of our own. They made it easy and were a pleasure to work with. Big thanks to Jill and Kim for all of your help! We are praying that our rates don't go up too much. Write your congress person about increasing protections for law abiding citizens against those who drive with no insurance. You never know who's driving around you!"
We responded:
"Thank you for the 5-Star review Tylar! We are delighted to know you had a great experience with our State Farm office. We are glad that Jill and Kim provided you with the great service you deserve. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"